We had an administrator who was having trouble with eSNAP on Tuesday and
contacted the ERA Commons Help Desk. Their response is included in the email
below. She was able to access esnap yesterday late afternoon at 4pm so it may be
working again.
********** email from administrator ***************
Tuesday, November 15, 2005 10:30 AM
Subject: E-SNAP delays
I have just gotten off the phone with the ERA Commons helpdesk. They
are experiencing serious problems system-wide with their server during
this deadline. As a result, no one has been able to complete E-SNAP
submissions.
The NIH is aware of the problem and has extended the deadline until
whenever the server is up and running. You may get an automated notice
that says your E-SNAP application is overdue - PLEASE IGNORE IT. We
will get everything submitted as soon as we can.
Thanks for your patience,
*************************
-----Original Message-----
From: Research Administration List [mailto:xxxxxx@HRINET.ORG]On Behalf Of
Carol Sprague
Sent: Thursday, November 17, 2005 10:06 AM
To: xxxxxx@HRINET.ORG
Subject: Re: [RESADM-L] NIH Commons
Yes
Eleanor Cicinsky wrote:
We are having difficulty with NIH Commons - routing esnap proposals, reviewing
esnaps, accessing commons. Is everyone else having difficulty with the
system?
Eleanor M. Cicinsky
Director, PreAward Sponsored Projects Administration
Temple University, 406 USB, 083-45
1601 N. Broad Street
Philadelphia, PA 19122
(Ph) 215.204.8691
(Fx) 215.204.7486
(Em) xxxxxx@temple.edu
(Web) http://www.research.temple.edu
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--
Carol P. Sprague
Director
University of Massachusetts
Office of Grant & Contract Administration
Research Administration Building
70 Butterfield Terrace
Phone 413-545-0698
Fax 413-545-1202
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