For what it's worth, here is a satisfaction survey that I developed for my
office.  Much of it is specific to services that we provide at Eastern
Michigan University, but may serve as a model to get you started.

We administered it on-line annually for a 3-year period and got a pretty
good response from our faculty.  The results were useful in  helping us zero
in on problem areas and revising the services that we provide.

You may want to check out Dave Bauer's book, "How to Evaluate & Improve Your
Grants Effort."  My survey was used as an example in his book (and no, I
don't get any royalties).

------------------------
Brian Anderson, Director
Office of Research Development
Eastern Michigan University
Starkweather Hall, 2nd Floor
Ypsilanti, MI  48197
Office: (734) 487-3090
Fax: (734) 481-0650
Email: xxxxxx@emich.edu

On 01/14/2004 01:57 PM, "Priscilla Kilcrease" <xxxxxx@NSULA.EDU> wrote:

> Me too!
>
> Priscilla Kilcrease
> Director, NSU's ORSP
> 318-357-5222 (voice)
> 318-357-5250 (fax)
> xxxxxx@nsula.edu
>
>
>
>
> -----Original Message-----
> From: Research Administration List [mailto:xxxxxx@HRINET.ORG] On
> Behalf Of Dragoo, M. Heather
> Sent: Wednesday, January 14, 2004 10:27 AM
> To: xxxxxx@HRINET.ORG
> Subject: Re: [RESADM-L] surveys
>
> I'd be interested in seeing models too. Thanks!
>
> Heather
> Heather Dragoo
> Sponsored Research Office
> University of Southern Indiana
> 8600 University Blvd.
> Evansville, IN 47712
> (812) 465-1126
> xxxxxx@usi.edu
> http://www.usi.edu/gr&res/ogsr.asp
>
>
> -----Original Message-----
> From: Research Administration List [mailto:xxxxxx@HRINET.ORG] On
> Behalf Of Steinert, Bruce, W
> Sent: Wednesday, January 14, 2004 9:51 AM
> To: xxxxxx@HRINET.ORG
> Subject: Re: [RESADM-L] surveys
>
> Well, to quote a famous entertainer, "Too much of a good thing can be
> wonderful."
>
> Bruce
>
> -----Original Message-----
> From: Mary Watson [mailto:xxxxxx@VALDOSTA.EDU]
> Sent: Wednesday, January 14, 2004 9:34 AM
> To: xxxxxx@HRINET.ORG
> Subject: Re: [RESADM-L] surveys
>
> I call that satisfaction overload!
>
> Mary
>
> Director
> Grants and Contracts
> Valdosta State University
> Valdosta, GA  31698
> Phone:   229-333-7837
> FAX:  229-245-3853
>
> Courage is the price that life exacts for granting peace.  (Amelia
> Earhart)
>
> -----Original Message-----
> From: Research Administration List [mailto:xxxxxx@HRINET.ORG]On
> Behalf
> Of Mike McCallister
> Sent: Wednesday, January 14, 2004 10:01 AM
> To: xxxxxx@HRINET.ORG
> Subject: Re: [RESADM-L] surveys
>
>
> Yes, that's a satisfactory conclusion.
>
> SPsanky
>
> At 08:04 AM 1/14/2004, you wrote:
>> Let me get this straight:  You are doing a satisfaction survey of
> those who
>> have recently done satisfaction surveys?
>>
>> Mike McCallister wrote:
>>
>>> Have any of you fine folks done a satisfaction survey recently
> that you
>>> REALLY liked?  I'm doing one soon and would appreciate seeing
> models.
>>>
>>> Thanks
>>>
>>> Spanky
>>> Mike McCallister, Ph.D.
>>> Office of Research and Sponsored Programs
>>> University of Arkansas at Little Rock
>>> 2801 South University
>>> Little Rock, AR  72204-1099
>>>
>>> (o) 501-569-8474
>>> (c) 501-590-5609
>>> (f)  501-371-7614
>>> http://www.ualr.edu/orsp/
>>>
>>>
> ======================================================================
>>>  Instructions on how to use the RESADM-L Mailing List, including
>>>  subscription information and a web-searchable archive, are
> available
>>>  via our web site at http://www.hrinet.org (click on "Listserv
> Lists")
>>>
> ======================================================================
>>
>> --
>> Joseph B. Broderick
>> Grants and Contracts Administrator
>> Office of Research and Sponsored Programs
>> UMDNJ - Robert Wood Johnson Medical School
>> 675 Hoes Lane, Room R109
>> Piscataway, NJ 08854
>>   Phone: 732/235-2158   Fax: 732/235-5534
>>   Website: http://www2.umdnj.edu/orspweb
>>
>>
>> =====================================================================
> =
>>  Instructions on how to use the RESADM-L Mailing List, including
>>  subscription information and a web-searchable archive, are
> available
>>  via our web site at http://www.hrinet.org (click on "Listserv
> Lists")
>> =====================================================================
> =
>
> Mike McCallister, Ph.D.
> Office of Research and Sponsored Programs
> University of Arkansas at Little Rock
> 2801 South University
> Little Rock, AR  72204-1099
>
> (o) 501-569-8474
> (c) 501-590-5609
> (f)  501-371-7614
> http://www.ualr.edu/orsp/
>
>
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> subscription information and a web-searchable archive, are available
> via our web site at http://www.hrinet.org (click on "Listserv Lists")
> ======================================================================
>
>
> ======================================================================
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> subscription information and a web-searchable archive, are available
> via our web site at http://www.hrinet.org (click on "Listserv Lists")
> ======================================================================
>
>
> ======================================================================
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> subscription information and a web-searchable archive, are available
> via our web site at http://www.hrinet.org (click on "Listserv Lists")
> ======================================================================
>
>
> ======================================================================
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> subscription information and a web-searchable archive, are available
> via our web site at http://www.hrinet.org (click on "Listserv Lists")
> ======================================================================
>
>
> ======================================================================
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> subscription information and a web-searchable archive, are available
> via our web site at http://www.hrinet.org (click on "Listserv Lists")
> ======================================================================

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