Bill:
Thanks very much for the reply. Yes, please send  a copy of  the "instrument" you
use. Unfortunately, no one on the list seemed to have anything. I had determined
that I would have to write one. So, that goes on the stack of  "things to do".

Your interest and help are appreciated.

Sincerely,

Martha J. Spalding
Coordinator, Sponsored Programs
Marshall University Graduate College

William Campbell wrote:

> Martha, I just received your query this morning, been on vacation.  We've done
> 'quality evaluations' twice in the past few years, using a survey we wrote
> ourselves.  I think that's a wise strategy, since each university does research
> admin differently.  We asked specific questions about the specific services we
> offer requested suggestions for improvement.  Got some interesting feedback,
> too, resulting in our recent switch from paper-based communications with
> electronic backup to electronic communications with paper backup.
>
> I'll be happy to email you a copy of our surveys if you like.
>
> Regards, Bill
>
> ======================================================================
>  Instructions on how to use the RESADM-L Mailing List, including
>  subscription information and a web-searchable archive, are available
>  via our web site at http://www.hrinet.org (click on "Listserv Lists")
> ======================================================================

======================================================================
 Instructions on how to use the RESADM-L Mailing List, including
 subscription information and a web-searchable archive, are available
 via our web site at http://www.hrinet.org (click on "Listserv Lists")
======================================================================