Martha, I just received your query this morning, been on vacation.  We've done
'quality evaluations' twice in the past few years, using a survey we wrote
ourselves.  I think that's a wise strategy, since each university does research
admin differently.  We asked specific questions about the specific services we
offer requested suggestions for improvement.  Got some interesting feedback,
too, resulting in our recent switch from paper-based communications with
electronic backup to electronic communications with paper backup.

I'll be happy to email you a copy of our surveys if you like.

Regards, Bill

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