>>> re: providing service to folks outside the university?  >>>
Bill Campbell
Director, Grants & Research
UW-River Falls

Bill-- At UNCG we do pretty much the same thing for the general public.
One exception would be if they were collaborating with someone on
campus.  In such an instance we would do the search for the faculty
member.

Charna K. Howson
Assistant Director
Office of Research Services
The University of North Carolina at Greensboro
xxxxxx@fagan.uncg.edu
910/334-5878
fax: 910/334-3140