Fax a copy to me. Thanks.
On Tue, 7 May 1996, Research Administration Discussion Group wrote:

> On 5/6/96 W. Reeves said:
>
> >With apologies for the "re-asking" about a line of discussion from several
> >months (I believe) ago, I would ask your help in obtaining copies of any
> >survey instruments you may have used to assess the satisfaction levels
> > with the service provided by your research administration office - primarily
> >the "pre-award" component.
> >
> >As many of us are now engaged in the re-examination of what we do and how we
> >do whatever "it" is, I am confident some of this list's learned members have
> >developed and used such a document.  If practical, I would ask that you share
> >a copy of your survey with me, along with any comments as to its
 effectiveness,
> >problematic questions, or any anecdotal information you may have.
> >
> >I would appreciate copies directly to me by e-mail or fax at the address
> >below.
> >
> >Much thanks for your assistance.
> >
> >Bill
> >
> >William W. Reeves, Director             Phone   304/293-7398
> >Office of Sponsored Programs            Fax     304/293-7435
> >West Virginia University                E-mail xxxxxx@WVNVM.WVNET.EDU
>
> ==================================
> We are a pre-award office and have a 1-page, very simple, "PI
> Questionnaire" that we distribute to PIs.  In our office we make all copies
> of proposals prior to submission and distribute in-house copies of all
> PIs/Co-PIs.  This questionnaire is attached to the top of their
> distribution copy.
>
> The front side has the following questions, with the responders name
> optional.  The back side is a self mailer.  Responders can return the
> questionnaire via campus mail or fax.
>
>         First 5 questions are to be assigned a rating of 1-to-5 with 1 =
> poor and 5 = excellent.
>
>         1.  Budget preparation/review.
>         2.  Assistance in following sponsor guidelines and completing
> required forms.
>         3.  Assistance in meeting institutional requirements.
>         4.  Efficiency of proposal preparation/routing/mailing.
>         5.  Rank your overall satisfaction with our service on this proposal.
>
>         6.  Did TEES Research Services assist you in locating this funing
> source?  Yes/No
>             Comments about this service:
>
>         7.  How can we improve our service to you in the future?
>
>         Name (optional):
>
> We distribute about 1000 of these a year.  Response is quite low, but
> overwhelmingly positive (average consistenly = or > 4.5).  If a concern is
> addressed by a PI, AND they provide their name, we contact them immediately
> to resolve the issue.  Our administration is not overly concerned about the
> low response rate, feeling instead that "no news is good news." This is
> because faculty (usually) don't overlook the opportunity to voice a
> complaint, especially when they believe someone will listen and respond.
> In addition, our TQM Team, made up of half faculty and half staff, endorses
> this questionnaire process.  A semi-annual report/analysis is prepared for
> our administration.  The report contains the average ranking per questions
> 1-5; number of yes/no responses for #6, and the verbatim comments provided
> for #6 and 7.
>
> I'll be happy to fax a copy of the questionnaire to anyone who wants it.
>
>         Jean H.
>
>
>
>
>
>
> Jean N. Humphries
> Director, Research Services
> Texas Engineering Experiment Station
> Texas A&M University System
>
> 006 Wisenbaker Engineering Research Center - MS 3406
> College Station TX 77843-3406
>
> Phone:    (409) 845-1264
> Fax:      (409) 845-9643
> Email:    xxxxxx@tamu.edu
> WWW URL:  http://engineer.tamu.edu/tees/trs/
>
>

------------------------------------------------------------------------
Dr. Marianne Rinaldo Woods
Office of Sponsored Projects
University of Texas at Dallas
Phone: 214-883-2313
Fax: 214-883-2310
E-mail: xxxxxx@utdallas.edu
------------------------------------------------------------------------