"Customer" Satisfaction Survey Instruments WILLIAM W. REEVES 06 May 1996 11:01 EST

With apologies for the "re-asking" about a line of discussion from several
months (I believe) ago, I would ask your help in obtaining copies of any
survey instruments you may have used to assess the satisfaction levels
 with the service provided by your research administration office - primarily
the "pre-award" component.

As many of us are now engaged in the re-examination of what we do and how we
do whatever "it" is, I am confident some of this list's learned members have
developed and used such a document.  If practical, I would ask that you share
a copy of your survey with me, along with any comments as to its effectiveness,
problematic questions, or any anecdotal information you may have.

I would appreciate copies directly to me by e-mail or fax at the address
below.

Much thanks for your assistance.

Bill

William W. Reeves, Director             Phone   304/293-7398
Office of Sponsored Programs            Fax     304/293-7435
West Virginia University                E-mail xxxxxx@WVNVM.WVNET.EDU