Has anyone conducted a survey of faculty and staff to measure
satisfaction levels for research administration services?  We are
thinking about doing this at Northwestern, but would like to hear
from others first.

If you have seriously considered conducting a survey, but decided
not to, why?  If you've actually done this, what were the pros and
cons?  Are there any pitfalls we should watch out for?

Thanks in advance for any helpful responses.

Susan Ross
Research Administrator
Office of Research and Sponsored Programs
Northwestern University
(708) 491-3003
FAX: (708) 491-4800
e-mail: xxxxxx@nwu.edu