Dear All,

Did any of your offices ever build Customer Service surveys targeting
your PIs?
We are tailoring one and have a few questions for you,
such as:
was the survey by invitation only or open?

If it is/was open to all PIs, are/were the results anonymous or are/were
there reference (unique or not) as to the person's identity?

If the survey is/was not restricted, should the person need to
authenticate with a Univ. Net ID to be able to take the survey?

Are/were you keeping it open, requesting it by event (triggered), or
periodically?

What percentage of targeted audience actually responded to your survey?

Is your survey mostly quantitative or qualitative?

Can people take it multiple times?

How long is/was the survey? (how much time do/did you expect it
take/took investigators to complete it?

What do/did you do with the results? Are/were they automatically
extracted into reports? Does a person log into a GUI (Graphic User
Interface) to extract or interpret them?

Please use my email address to respond.
xxxxxx@uvm.edu.

I will be forever grateful.
Best,
Sylvie
--
Sylvie Butel
Sponsored Projects Administration
University of Vermont and State Agricultural College
217 Waterman Building
Burlington, VT 05405-0160
P. (802) 656-1324

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