My suggestion is to call the grants.gov help desk and get a case number. Then call the commons and let them know that you have a grants.gov case number. They may give you a case number as well.
Create and attach a new cover letter (can be merged with any other cover letter you're submitting), noting the G.g case number and anything that the Commons gives you, and resubmit when you can get through. Note that this might not be until after they've completed their maintenance.
Collette Ryder-Consugar, MBA, CRA
Manager, Sponsored Projects
The Children's Hospital of Philadelphia
3615 Civic Center Blvd.
ARC1
Philadelphia, PA 19104
PH: 267-426-9365
FX: 215-590-2629
xxxxxx@email.chop.edu
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-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of Haverstock, Cindy A
Sent: Friday, February 05, 2010 3:32 PM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov Submission Problems Today
Importance: High
Yes, I am having problems as well.
Cindy Haverstock
Grants Manager
Grants Strategy Development and Administration
Banner Health
1441 North 12th Street
Phoenix, AZ 85007
Phone: 602-747-8136
Fax: 602-747-4185
-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of Ann R Shiras
Sent: Friday, February 05, 2010 1:20 PM
To: xxxxxx@hrinet.org
Subject: [RESADM-L] Grants.gov Submission Problems Today
Is anyone else having troubles submitting this afternoon? Two people in our office are have had no success submitting. Sometimes the "sign and submit" screen doesn't appear after logging in. The times when it does appear, the small screen which usually shows files transferring indicates no file transfers, then an Error:Nothing Done screen appears. Grants.gov Help Desk says it's due to high volume and to keep trying. I'm surprised not to see any other emails on this. Does anyone have any ideas other than keep trying?
Thanks,
Ann Shiras
Proposal Review
UW-Milwaukee
414-229-3077
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