Re:   HEI grant deadline 5/6/09

In case anyone has the same problem, here is the status on my
"rejection" notice (identified again here):

Error:Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: /Products_Grants_gov/conf/ReceiptTempDirectory/GRANT10316185/RR_OtherProjectInfo_P1.mandatoryFile0_Project Summary/Abstract.pdf (No such file or directory)::Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: /Products_Grants_gov/conf/ReceiptTempDirectory/GRANT10316185/RR_OtherProjectInfo_P1.mandatoryFile0_Project Summary/Abstract.pdf (No such file or directory)::Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: /Products_Grants_gov/conf/ReceiptTempDirectory/GRANT10316185/RR_OtherProjectInfo_P1.mandatoryFile0_Project Summary/Abstract.pdf (No such file or directory)::Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: /Products_Grants_gov/conf/ReceiptTempDirectory/GRANT10316185/RR_OtherProjectInfo_P1.mandatoryFile0_Project Summary/Abstract.pdf (No such file or directory)

I've submitted amount 5/6 times now (I've lost track) and still get the above error message.  The last time I submitted was as instructed by the CSR and his supervisor - making absolutely sure there were no spaces or special characters in the file attachment names.  I knew this would not fix the problem, but they insisted, so I did as I was told and got the same rejection.  For all the misinformation I've received from g.g over the last week, at least these folks were willing to look at the application first hand - I emailed it directly to them and we went over it together page by page over the phone - they could find absolutely nothing wrong with it.  They put in a "high-priority" research request to their IT staff, but as you all know this "high-priority" can take up to 4 days.

I called the Program Officer about this and she suggested I contact the NIH referral desk. The referral desk person said as soon as the grant image is in Commons to immediately fax them a history of the problems I had and they will see what they can do - but could make no promises.

But....what happens if it doesn't make it though g.g and into the Commons?  Do I/we have any other recourse?

More sleepless nights ahead for me.

Zoya Hamilton wrote:
> I thought I'd add my 2 cents worth to this. I had three cases of these
> "crazy errors" lately. Four days grants.gov time to contact you turned
> out to be an empty promise. I only "escalated" my case once for one of
> the Challenge grants, and yet two weeks after this promise no one had
> contacted me about my case.
>
> Reprocessing is also doubtful. Not one of the three applications has
> been reprocessed. So I say - try to figure it out yourself after
> reading a healthy dose of the listserv posts and RESUBMIT.
>
> One time the error was triggered by the two attachment files having
> the same file name. Interestingly, one of these attachments was in the
> form on the left side.
>
> Another time, it was caused by the space between the file name and the
> dot (i.e. BudJust .pdf). Interestingly, I've never had any issues with
> the spaces in the file names as long as they are between the words.
>
> And the third one remains a mystery - I resubmitted without changes
> and it went through.
>
> Zoya
>

--
Richard Chiriatti, CRA
Associate Director
Office of Sponsored Programs
Whitehead Institute for Biomedical Research
9 Cambridge Center, Room 209
Cambridge, MA  02142-1401
Phone: (617) 258-5018
Fax: (617) 258-8848
E-mail: xxxxxx@wi.mit.edu

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