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Re: Grants.gov problems, was Adobe Acrobat 9 Runtime error Solved (at least for now) Andrea Rusin 09 Apr 2009 11:05 EST

I presume he means "this essay".  That's what I would mean, anyway.  I would love to be able to refer people to it and second the idea of a poster session.

Andrea

>>> Bob Beattie <xxxxxx@UMICH.EDU> 4/9/2009 10:39 AM >>>
What "this" do you mean?
Bob
------------------------------

On Apr 9, 2009, at 11:31 AM, Mark Ace wrote:

Bob, Do you have this on your web site or anywhere with a URL?

Robert R Beattie 1 wrote:
>
> Steve discovered the "secret" of Grants.gov submission problems.
> Most errors are just random. Try one time, and fail. Try another
> time and succeed. Call the help  desk and get told a myth. Monday
> we got the Myth that you had to use just one version of Adobe for
> downloading, filling in and submitting. Today one of our staff got
> the Myth that you can use only Internet Explorer. Earlier on the
> listserv I read the Myth that you cannot use Adobe 9 for some
> applications. I am afraid that OMB and agencies think the problems
> with Grants.gov are just server related -- add more servers -- The
> Big Burst and problems will be solved. Instead, the biggest problem
> is in the programming. There are too many false errors. Too many
> cryptic error messages that lead us to call and jam up the help
> desk, while they take our names and phone numbers and DUNS numbers
> and then give us a myth. We often think the help we get works
> because we close all of our programs and restart our browsers and
> download a new version of Adobe, or re-do the application and
> resubmit and it goes in. It would have probably gone in anyway,
> even with out all that extra work. It's mostly just random. We are
> submitting the same application multiple times thus clogging the
> band width and making it _seem_ as though there needs to be more,
> new servers. We did not have this problem with PureEdge (but lots
> of others with the forms themselves). Thus the new problems came
> with Adobe, and it must be, sad to say, with the company that
> installed the Adobe based system. This concept is reinforced in our
> minds when we consider that the Adobe system was supposed to be
> live in April of 2006, but did not come up until November, 2008.
> Almost none of the 20 some forms management issues that have been
> brought up are yet addressed. For example, we still cannot print
> the whole application, and worse, now, only one budget year gets
> printed. Anyway, being in "Help Desk Hold Land" so long this week
> has given me too much time to think about all of this. I keep
> thinking that if OMB wants to fix things, instead of going back in
> time to the bad old days of "every agency goes it own way" why
> don't they ever ask us users what we want. I have heard that the
> current Administration considers Grants.gov to be a Bush
> initiative, and thus needs to be changed. They are so shortsighted
> that they do not realize it is an initiative of the Grants
> Submitting Community. We have been seeking this since the Clinton
> administration, if not earlier -- remember the Federal Commons that
> we all wanted? Anyway, please do not get down on the idea of One
> Form, One Portal, and One System. Do we want to go back to paper
> submissions, or even emailing them to agencies. Do we want
> Education's eGrants, the NIJ system, INSPIRES, FedConnet or its
> evil twin IIPS, or even FastLane unless it lets us keep our data.
> It is true that we are going through a bad time with the current
> version of programming with Grants.gov. I hope we can just throw
> out the bath water, and get a fresh tub. Bob Robert Beattie
> University of Michigan 734 936-1283 By the way, if any of you have
> heard any Myths from the help desk, please pass them along to me,
> directly, xxxxxx@umich.edu I was thinking of doing a poster
> session at the FDP of these. On Wed, 8 Apr 2009 15:14:42 -0700,
> "Hunter, Steve :LPH SUP-LRS" <xxxxxx@LHS.ORG> wrote:
>>
>> Thank you to everyone who responded to my plea for help. Acrobat
>> Pro 9 still has some compatibility issues apparently. However, I
>> took the same completed formset to my laptop, and using Reader 9.0
>> -- that's the Reader 9.0 not Acrobat Pro 9.0 -- had NO problem
>> submitting and getting confirmed. This listserv is great! It's
>> wonderful to be able to tap such a source
> of
>>
>> expertise! I had lots of prompt responses to my post -- even after
>> 5pm Eastern. Regards, Steve
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 Instructions on how to use the RESADM-L Mailing List, including
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