I wonder if part of the problem is unfamiliarity with the system, or the process.  People who work with g.g every day may have an easier time coping with its, let's say "idiosyncrasies" than someone who works with it infrequently. And, if the system is spitting out nearly random error messages never seen before, that makes it a whole lot harder.

Robert P. Bloomberg
Director, Office of Grants & Contracts
Tufts Medical Center
800 Washington Street (Tupper 10)
Boston, MA  02111
Tel.   617.636.1142
Fax.  617.636.8568

> -----Original Message-----
> From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf
> Of Bob Beattie
> Sent: Wednesday, February 11, 2009 10:28 AM
> To: xxxxxx@hrinet.org
> Subject: Re: [RESADM-L] Grants.gov Login
>
> I wonder if some schools have faster internet connections than
> others.  When I got this message, I opened Grants.gov, clicked on
> "Applicant Login" ,  in the blue section on the right, got the
> "continue to login" screen, clicked on that
> and got the log in screen.  I typed in the AOR's login name and
> password (all UM staff have same password, it is an institutional log
> in), I got the registration page.  I entered the missing data items,
> and put in the secret question (again
> same for everyone), then entered the original password, and confirmed
> it.  Clicked submit and got
>
> For Applicants
> You are successfully registered.
>
> This all took about 5 minutes.
>   I did this from a Mac with Firefox.  I had a half dozen other
> applications running.
>
> So perhaps the type of internet connections various schools have
> might have an impact.  I wonder how that can be tested?
>
> Bob
> ------------------------------
> Robert Beattie
>
>
> On Feb 11, 2009, at 9:55 AM, Sarah Dumais wrote:
>
> I can't even get as far as the screen to use the login workaround.
> After I "continue" for the second time, this is the error message I get:
> Error 500--Internal Server Error
>  From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
> 10.5.1 500 Internal Server Error
> The server encountered an unexpected condition which prevented it
> from fulfilling the request.
>
> Sarah B. Dumais
> Research Grant & Contract Specialist
> Office of Research and Sponsored Programs
> Rutgers, The State University
> 3 Rutgers Plaza, ASB III
> New Brunswick, NJ  08901
> 732.932.0150 x2107
> 917.345.5664 (mobile)
> 732.932.0162 fax
> xxxxxx@orsp.rutgers.edu
>
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