Good Afternoon,

We are trying to improve our customer service and are working a survey and I was wondering if anyone had a process for handling/investigating complaints from your faculty and staff regarding customer service i.e. method of tracking, investigating, and responding to complaints.  If so what it your process and do you see improvement in customer service.

Sincerely,

Vicky Ratcliffe, MBA
Training Coordinator
Office of Sponsored Programs
Virginia Tech
1880 Pratt Drive Suite 2006
Blacksburg, VA 24060
540-231-7964 Office
540-231-3474 Fax
xxxxxx@vt.edu
"Be kinder than necessary, for everyone you meet is fighting some kind of battle."

"Save your best energy for those you care about the most."
Author Unknown 

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