Join the crowd. It is not just you. I have been trying to submit using standard method and the drag & drop for over 3 hours now. Busy is an understatement. Keep trying & good luck! Dianne Dianne Sheridan Interim Coordinator Sponsored Research & Grants Southern Utah University 351 W. University Blvd AD 304C Cedar City, UT 84720 Ph 435 865 8175 Fax 435 586 5475 xxxxxx@suu.edu >>> Kellie Dyslin <xxxxxx@WPO.CSO.NIU.EDU> 6/11/2008 2:41 PM >>> All, We're submitting our first Adobe package here at NIU, for the HUD Early Doctoral Research Grant Program. I upgraded to Adobe Pro 8, made sure only Reader 8.1.2 was installed, and only opened the package in Reader 8.1.2. I've tried submitting 3 times now (maybe four, I'm losing count along with my mind), and am having the same problem Beverly had below. I called G.G. support, and after waiting 10+ minutes, the rep told me to "keep trying, they are very busy today." I tried Beverly's method, and got an error message that I tried opening the package with a non-supported version of Adobe. This grant must be submitted and validated by tomorrow by midnight, so I am VERY nervous on behalf of the PI. Any suggestions? >>> "Robertson, Beverly" <xxxxxx@KENT.EDU> 3/12/2008 3:08 PM >>> All – Being an ‘ask forgiveness, not permission’ kinda gal, I went ahead and submitted my application after posting my questions. I had a few days’ grace period anyway before the deadline, and I wanted to see what would happen. Here’s what happened: Upon signing and submitting the application a message appeared at the top of the package to the effect that it was processing, and to wait for a confirmation. Nothing else happened after that. No confirmation, no errors, nothing. I closed the package after about 40 minutes and tried again with the same result. I called grants.gov and after some basic checking of software, settings, etc., was advised to move the application package to the desktop, open Internet Explorer in ‘reduced’ mode (not minimized, but a smaller window so the desktop was visible), then ‘drag & drop’ the application package into IE. The g.g support person indicated this can speed up the submission if the system is slow (who knew?). The first attempt with this strategy resulted in a ‘failed submission –try again later’ response. Upon my g.g tech person’s advice I rebooted, did the drag & drop procedure again, and voila – successful submission followed by a successful validation. The morals to this story are:Apparently it makes no difference what version of Adobe it says the application package is when you download it, as long as you consistently open and work in it with the correct version of Reader. Be careful even when opening Reader – it may open Professional as a default if you’ve had Professional open prior. I’ve learned to open, verify it’s the correct version and if not, close and try again. That usually works. I’ve also learned to ask our IT staff to upgrade our Professional to 8. When in doubt, drag and drop (which I’ll probably remember as ‘drop and roll’ the next time I submit an Adobe package). Thanks again! Beverly Robertson Sponsored Programs Administrator Research & Graduate Studies 330-672-0711 / 330-672-7991 fax 134 Cartwright Hall (Auditorium) KentState University Kent, OH 44242-0001 From:Robertson, Beverly Sent: Wednesday, March 12, 2008 11:29 AM To: 'xxxxxx@hrinet.org' Subject: Two Adobe g.g questions Folks – I’m sure these have both been addressed on the listserv but I just can’t ferret them out in the archives. My first question is:when I download an Adobe application from grants.gov and save it to my PC, then right-click on it, it says it’s a 7.0 version document. Is there something I need to do in IE to have it download as an 8.1.2 version? We do have 7.0.9 Professional and 8.1.2 Reader, and I’ve followed the previously-posted advice to make 8.1.2 my default. I don’t see where I can change the version default in Internet Explorer though. Please advise. My second question is:Also, I thought I read something on the listserv recently about printing all attachments to a Reader file as a group(?). Thanks a million! Bev R. Beverly Robertson Sponsored Programs Administrator Research & Graduate Studies 330-672-0711 / 330-672-7991 fax 134 Cartwright Hall (Auditorium) KentState University Kent, OH 44242-0001 ====================================================================== Instructions on how to use the RESADM-L Mailing List, including subscription information and a web-searchable archive, are available via our web site at http://www.hrinet.org (click on "Listserv Lists") ====================================================================== ====================================================================== Instructions on how to use the RESADM-L Mailing List, including subscription information and a web-searchable archive, are available via our web site at http://www.hrinet.org (click on "Listserv Lists") ====================================================================== ====================================================================== Instructions on how to use the RESADM-L Mailing List, including subscription information and a web-searchable archive, are available via our web site at http://www.hrinet.org (click on "Listserv Lists") ======================================================================
