Well folks, here is a new wrinkle to the whole Acrobat Reader saga. If you click on the button to take you to the Acrobat website to download the Acrobat Reader 8.1.1 version it is actually now downloading Acrobat Reader 1.1.2 (A recent patch or upgrade). We tried this version and got errors when trying to submit an Adobe package earlier today, so I can tell you it won't work. You can still download the 8.1.1 reader from this link: http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.1.1/enu/AdbeRdr811_en_US.exe. Also now that there is a newer version you will be prompted to update this version each time you start the Reader software. You will obviously need to cancel that prompt and not upgrade to version 8.1.2. And finally, if you have by chance already made the mistake of downloading 8.1.2 and try to install version 8.1.1 over it you will get a message the you already have a newer version of the software which requires you to uninstall 8.1.2 and then install 8.1.1. I have emailed the support team at Grants.gov and made them aware of the problem on their site and have provided them with the link to 8.1.1, so we'll see if they get it fixed. Good Luck!!! It's feeling like pretty soon we will all have to be IT pro's to do our jobs. :-) Thanks, S. Corey Burger Sponsored Programs Administrator __________________________________________ Utah State University ~ Sponsored Programs Office Voice: (435) 797-1661 ~ Email: xxxxxx@usu.edu -----Original Message----- From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of Carramanzana, Edward (OSP) Sent: Wednesday, January 30, 2008 11:58 AM To: xxxxxx@hrinet.org Subject: Re: [RESADM-L] Grants.gov Adobe forms solution/Internet Explorer On my system I have Adobe Professional 7.0 and Adobe Reader 8.1.1 installed. To minimize my risk of opening it up in Professional I associate PDFs to open up only using Reader. I also download the PDF to my desktop instead of opening it through IE. Windows XP Pro 1. Right click on the PDF 2. Hover on "Open With..." 3. Select "Choose Program" 4. Select "Adobe Reader 8.1" 5. Click on "Always use the selected program to open this kind of file" 6. Click on OK All PDFs should now open default using Reader. It still does not overcome the issue of having Professional open and clicking on another PDF. It will open in Professional. We just need to remember to have Professional closed. Edward Carramanzana OSP Data Administrator City of Hope / Beckman Research Institute Office of Sponsored Projects (626) 256-4673 x65792 -----Original Message----- From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of Trish Brock Sent: Wednesday, January 30, 2008 9:47 AM To: xxxxxx@hrinet.org Subject: Re: [RESADM-L] Grants.gov Adobe forms solution/Internet Explorer When the issue with grants.gov became publicized, I started looking into what was causing this problem. The problem is that Adobe programs, especially Acrobat Professional, take a long time to start running, because they are very large applications. To solve this problem, Adobe decided to create processes that would run Adobe in the background whenever your PC is on. This speeded loading times, but does mean that whichever Adobe you used recently is still "on" until you stop it, thus clicking on an Adobe icon or a file will open it using whichever version of Adobe Pro or Adobe Reader you used last. This will happen even if you've set your IE to use a different version. The short term solution that we use here, since our office completes all g.gov forms, is simple, but it won't work at a decentralized institution. The Analysts watch carefully which version opens, and if the wrong version opens we follow the below steps. Close any open Adobe files, or browser windows Click Ctrl+Alt+Delete Open Task Manager Click on "Processes" tab Close either the "AcroRd32.exe" process or the "Acrotray.exe" process You should then be able to open any version of Adobe you have installed. Be careful if you choose this method though, ending an important process can kill parts of your computer. Hopefully Adobe and grants.gov will come up with a reasonable long term solution. *************************** Trish Brock Grants Associate Grants Development Office Cal Poly Bldg 38, Room 152 805-756-1449 *************************** -----Original Message----- From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of Adrienne Blalack Sent: Wednesday, January 30, 2008 9:00 AM To: xxxxxx@hrinet.org Subject: Re: [RESADM-L] Grants.gov Adobe forms solution/Internet Explorer Thank you to James and to the listserv for providing these helpful hints for computer users running multiple Adobe programs. The PCs in our office (a centralized sponsored programs office) are running both Reader 8.1.1 and Professional 7.?, with Windows XP operating systems. I tried James' solution and it appeared to work until I downloaded the test files from Grants.gov. It seems that Reader 8.1.1 did not get set as the default for Internet Explorer, so the downloaded files defaulted to Professional when opened in Explorer and subsequently saved to my computer. I know how to get around this by right-clicking and choosing the appropriate program to download/open the files, but I don't want to have to do this (and as has been mentioned, we can't necessarily rely on others on campus who are preparing the applications to remember to do this). Do any RESADM'ers know how to set the Internet Explorer default to Reader when both Reader and Professional versions reside on the PC? A Google and Adobe Help search did not provide much help. Many thanks, Adrienne L. 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