Re: Grants.gov Adobe Forms New Wrinkle Corey Burger 05 Feb 2008 18:18 EST

Well folks, here is a new wrinkle to the whole Acrobat Reader saga.  If you click on the button to take you to the Acrobat website to download the Acrobat Reader 8.1.1 version it is actually now downloading Acrobat Reader 1.1.2 (A recent patch or upgrade).  We tried this version and got errors when trying to submit an Adobe package earlier today, so I can tell you it won't work.  You can still download the 8.1.1 reader from this link: http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.1.1/enu/AdbeRdr811_en_US.exe.  Also now that there is a newer version you will be prompted to update this version each time you start the Reader software.  You will obviously need to cancel that prompt and not upgrade to version 8.1.2.  And finally, if you have by chance already made the mistake of downloading 8.1.2 and try to install version 8.1.1 over it you will get a message the you already have a newer version of the software which requires you to uninstall 8.1.2 and then install 8.1.1.  I have emailed the support team at Grants.gov and made them aware of the problem on their site and have provided them with the link to 8.1.1, so we'll see if they get it fixed.  Good Luck!!!  It's feeling like pretty soon we will all have to be IT pro's to do our jobs. :-)

Thanks,

S. Corey Burger
Sponsored Programs Administrator
__________________________________________
Utah State University ~ Sponsored Programs Office
Voice: (435) 797-1661 ~ Email:  xxxxxx@usu.edu

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of Carramanzana, Edward (OSP)
Sent: Wednesday, January 30, 2008 11:58 AM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov Adobe forms solution/Internet Explorer

On my system I have Adobe Professional 7.0 and Adobe Reader 8.1.1
installed. To minimize my risk of opening it up in Professional I
associate PDFs to open up only using Reader. I also download the PDF to
my desktop instead of opening it through IE.

Windows XP Pro
1. Right click on the PDF
2. Hover on "Open With..."
3. Select "Choose Program"
4. Select "Adobe Reader 8.1"
5. Click on "Always use the selected program to open this kind of file"
6. Click on OK

All PDFs should now open default using Reader. It still does not
overcome the issue of having Professional open and clicking on another
PDF. It will open in Professional. We just need to remember to have
Professional closed.

Edward Carramanzana
OSP Data Administrator
City of Hope / Beckman Research Institute
Office of Sponsored Projects
(626) 256-4673 x65792

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On
Behalf Of Trish Brock
Sent: Wednesday, January 30, 2008 9:47 AM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov Adobe forms solution/Internet
Explorer

When the issue with grants.gov became publicized, I started looking into
what was causing this problem.  The problem is that Adobe programs,
especially Acrobat Professional, take a long time to start running,
because they are very large applications.  To solve this problem, Adobe
decided to create processes that would run Adobe in the background
whenever your PC is on.  This speeded loading times, but does mean that
whichever Adobe you used recently is still "on" until you stop it, thus
clicking on an Adobe icon or a file will open it using whichever version
of Adobe Pro or Adobe Reader you used last.  This will happen even if
you've set your IE to use a different version.  The short term solution
that we use here, since our office completes all g.gov forms, is simple,
but it won't work at a decentralized institution.  The Analysts watch
carefully which version opens, and if the wrong version opens we follow
the below steps.

Close any open Adobe files, or browser windows Click Ctrl+Alt+Delete
Open Task Manager Click on "Processes" tab Close either the
"AcroRd32.exe" process or the "Acrotray.exe" process

You should then be able to open any version of Adobe you have installed.
Be careful if you choose this method though, ending an important process
can kill parts of your computer.

Hopefully Adobe and grants.gov will come up with a reasonable long term
solution.

***************************
Trish Brock
Grants Associate
Grants Development Office
Cal Poly
Bldg 38, Room 152
805-756-1449
***************************

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On
Behalf Of Adrienne Blalack
Sent: Wednesday, January 30, 2008 9:00 AM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov Adobe forms solution/Internet
Explorer

Thank you to James and to the listserv for providing these helpful hints
for computer users running multiple Adobe programs.

The PCs in our office (a centralized sponsored programs office) are
running both Reader 8.1.1 and Professional 7.?, with Windows XP
operating systems. I tried James' solution and it appeared to work until
I downloaded the test files from Grants.gov. It seems that Reader 8.1.1
did not get set as the default for Internet Explorer, so the downloaded
files defaulted to Professional when opened in Explorer and subsequently
saved to my computer. I know how to get around this by right-clicking
and choosing the appropriate program to download/open the files, but I
don't want to have to do this (and as has been mentioned, we can't
necessarily rely on others on campus who are preparing the applications
to remember to do this). Do any RESADM'ers know how to set the Internet
Explorer default to Reader when both Reader and Professional versions
reside on the PC? A Google and Adobe Help search did not provide much
help.

Many thanks,

Adrienne L. Blalack, CRA
University of Oklahoma Health Sciences Center

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 via our web site at http://www.hrinet.org (click on "Listserv Lists")
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