Grants.gov support line 1-800-518-4726 walked me through the steps but the submission didn't work until someone with no other adobe acrobat program filled out the application entirely and submitted it. On 1/23/08, Margarita M.Cardona <xxxxxx@umbc.edu> wrote: > I have both Reader and Acrobat in my computer... How do I get Reader to be > the default software for pdf? (Pardon my ignorance...) > Magui > > Margarita M. Cardona, CRA > Senior Grants & Contracts Manager > Office of Sponsored Programs > University of Maryland, Baltimore County > 1000 Hilltop Circle, ENG 329 > Baltimore, MD 21250 > Ph: 410-455-8635 > Fx: 410-455-1876 > > -----Original Message----- > From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of > May Watling > Sent: Wednesday, January 23, 2008 10:03 AM > To: xxxxxx@hrinet.org > Subject: Re: [RESADM-L] Grants.gov Adobe forms questions > > I went through the same experience of having both adobe professional > 8.0 and adobe reader 8.1.1 on my computer. With the help of > grants.gov, I was told that the default system should be the reader > 8.1.1 when openning the adobe files. I did so but still when > submitting the application, I received an error message from > grants.gov. We had to have someone who only had the reader 8.1.1 > installed re-enter everything in the application and resend it. That > worked. > > May Watling > Research Training & Compliance Administrator > The George Washington University > Office of Research Training and Compliance > (202) 994-7990 > > > On 1/22/08, xxxxxx@umich.edu <xxxxxx@umich.edu> wrote: > > This is what I am telling our campus. > > > > "Concerning what you need to process grants, you can believe your IT > > Support staff or you can believe Grants.gov staff. The Grants.gov > > staff say to use ADOBE READER 8.1.1 to download, open, fill in and > > submit grant applications." > > > > In so far as federal grant applications are concerned, I suspect most > > IT Support staff are, in most cases, under-informed. They are well > > meaning people who think they are doing what is in the best interest of > > those whom they support. I am sorry if I sound harsh here, I have > > been, shall we say, politely, "discussing" this issue with a number of > > well meaning people on our campus. I would like to think, in grants > > management, our IT colleagues will carry out the necessary support > > role, once the grants people tell them what is needed. > > > > This is turning out to be painful for everyone. I hope General > > Dynamics had planned for a better outcome than they have gotten when > > they sold Grants.gov on using Adobe, a program over which they have no > > control, and which is much more complicated, for a University, than > > they could have anticipated. > > > > Back to IT. No matter what those folks say, you need to use ADOBE > > READER 8.1.1. You cannot use Professional and believe, as some IT > > people have told me, it will work "just like Reader." If you believe > > that, then move your submission deadline back a few days to compensate > > for all the invalid applications. I know that most IT managers must > > centrally control what goes on peoples' computers. This can be at a > > department or even an institutional level. I suspect this did not go > > into the General Dynamics calculation for success. They probably > > assumed everyone just installed whatever was wanted, whenever it was > > convenient. So cause for more pain. > > > > The proverbial "bottom line" is that you should make ADOBE READER 8.1.1 > > your browser default program to open all .pdf files from the internet. > > You can still use other Adobe programs to make .pdf attachment files. > > The other Adobe programs will still work in conjunction with Reader. > > Be careful, however, when you open up Professional as it will ask you > > to make it your browser default. Just say no. > > > > The newest statement from Grants.gov staff, who are trying to be as > > helpful as possible as they are caught in the middle of all this, is > > that you should not use both Reader 7.0.9 and 8.1.1 on the same file or > > you will get even more problems. Thus I am, as well, asking our campus > > to use only ADOBE READER 8.1.1. > > > > I hope this long explanation sheds some light on this as Suzan requested. > > > > Bob > > ____________________________ > > Robert Beattie UMich Grants.gov Liaison > > Managing Project Representative for eRA > > Division of Research Development and Administration > > University of Michigan > > 734 936-1283 > > xxxxxx@umich.edu > > > > > > > > Quoting Suzan G Lund <xxxxxx@UNLNOTES.UNL.EDU>: > > > > > Does anyone out there know how having the Adobe Acrobat Professional > > > (version 8.1.1) affects the use of the new forms packages? We've only > had > > > limited exposure to the forms packages thus far and are not clear if > using > > > Acrobat Professional, which our office has, creates/solves any problems. > > > We're only hearing about the use of Reader 8.1.1. Even our IT guys > aren't > > > sure. Any light you can shed would be helpful. Thanks. > > > > > > Suzan G. Lund, CRA > > > Associate Director > > > Sponsored Programs > > > University of Nebraska-Lincoln > > > 312 N. 14th St., Alexander West > > > Lincoln, NE 68588-0430 > > > Ph: 402-472-1930 Fax: 402-472-9323 > > > email: xxxxxx@unl.edu > > > > > > Never doubt that a small group of thoughtful committed citizens can > change > > > the world. Indeed, it is the only thing that ever has. Margaret Mead > > > > > > > > > ====================================================================== > > > Instructions on how to use the RESADM-L Mailing List, including > > > subscription information and a web-searchable archive, are available > > > via our web site at http://www.hrinet.org (click on "Listserv Lists") > > > ====================================================================== > > > > > > > > > ====================================================================== > > Instructions on how to use the RESADM-L Mailing List, including > > subscription information and a web-searchable archive, are available > > via our web site at http://www.hrinet.org (click on "Listserv Lists") > > ====================================================================== > > > > > ====================================================================== > Instructions on how to use the RESADM-L Mailing List, including > subscription information and a web-searchable archive, are available > via our web site at http://www.hrinet.org (click on "Listserv Lists") > ====================================================================== > > > ====================================================================== > Instructions on how to use the RESADM-L Mailing List, including > subscription information and a web-searchable archive, are available > via our web site at http://www.hrinet.org (click on "Listserv Lists") > ====================================================================== > -- May Watling Research Training & Compliance Administrator The George Washington University Office of Research Training and Compliance (202) 994-7990 xxxxxx@gwu.edu ====================================================================== Instructions on how to use the RESADM-L Mailing List, including subscription information and a web-searchable archive, are available via our web site at http://www.hrinet.org (click on "Listserv Lists") ======================================================================
