Thanks, Diane. I also received a couple of off-line responses, as many
people perceive this to be an extremely sensitive issue. I agree that
contacting an agency on behalf of the project directors can be effective,
but I believe I would be extremely cautious about "going up the food chain."
I do not wish to put the project staff in an awkward position. (It is also
not clear who the supervisor of their assigned program director might be,
and inquiring about this is delicate.)
For now, I have advised the project staff to document all their requests
carefully and keep records of what was asked, of whom, and when.
----------------------------------------------------
Molly Daniel
Grants Specialist
Planning Department
Sarah Bush Lincoln Health Center
1000 Health Center Drive
Mattoon, IL 61938
tel. 217.258.2195
fax 217.258.4135
email: xxxxxx@sblhs.org
http://www.sarahbush.org
-----Original Message-----
From: Diane Schmitz [mailto:xxxxxx@MAIL.EWU.EDU]
Sent: Monday, October 16, 2006 5:59 PM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] agency customer service lacking
Re: Agency program officers who do not return calls, answer questions,
or show up for meetings:
This is a great question. When my project directors have had no luck,
I've tried to contact their agency on their behalf, first leaving voice
and email messages for the agency's program officer and cc-ing his/her
supervisor. If there's no response, I've called the agency department or
division, to speak with either another program officer (people really
hate having to do other people's work), or the supervisor, and on up the
food chain. You could contact your congressional representative for help
if you were being seriously ignored and your program was in jeopardy as
a result.
Good luck,
Diane M. Schmitz
Assistant Director, Pre-Award Administration
Office of Grant & Research Development
Eastern Washington University
Cheney WA 99004-2444
Phone: (509) 359-2517 * Fax: (509) 359-6693
http://www.ewu.edu/grants
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