Re: agency customer service lacking Diane Schmitz 16 Oct 2006 17:59 EST

Re: Agency program officers who do not return calls, answer questions,
or show up for meetings:

This is a great question. When my project directors have had no luck,
I've tried to contact their agency on their behalf, first leaving voice
and email messages for the agency's program officer and cc-ing his/her
supervisor. If there's no response, I've called the agency department or
division, to speak with either another program officer (people really
hate having to do other people's work), or the supervisor, and on up the
food chain. You could contact your congressional representative for help
if you were being seriously ignored and your program was in jeopardy as
a result.

Good luck,

Diane M. Schmitz
Assistant Director, Pre-Award Administration
Office of Grant & Research Development
Eastern Washington University
Cheney WA 99004-2444
Phone:  (509) 359-2517	* Fax:  (509) 359-6693

http://www.ewu.edu/grants

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