Francis, Melissa J. wrote:

>>Has anyone encountered problems with the NIH R21 application package?  Several
>>times now with different applications I have had fatal errors with the
>>PureEdge package.
>>
>>I have had the application package saved on a shared network drive so that the
>>Principal Investigator on the project can also have access to the file and we
>>would not have to email the package (which is clearly a large file).
>>
>>The error occurs once I have been in the package, entered data, saved and
>>exited.  That piece all seems fine.  Then the next time anyone tries to access
>>the package the person will get a fatal error stating that the PureEdge viewer
>>will not launch. Basically, this means that I have to re-download the package
>>and reenter all of the data.
>>
>>Grants.gov support told me to save the application on my desktop and simply
>>email the package.  This seems to have worked, but I am now back to emailing
>>the package, which I was trying to avoid.
>>
>>Does anyone have any suggestions on this issue?
>>

Melissa,

You might want to try copying the file to your local drive (e.g.,
C:\Folder), working on it, and then copying it back up to the server;
have your PIs do the same. Often, applications want to see documents as
residing on the local drive or they won't work properly. Also, any time
you open a document over a network connection, the chances it will get
corrupted are increased.

--
Brian Christian
System Administrator
Research Development Services - OVPRED
MSC05 3180, 1 University of New Mexico
1717 Roma N.E.
Albuquerque NM 87131-0001
ph. 505.277.1744 / fax 505.277.5567
http://research.unm.edu
-----
 "The universe is change; our life is what our thoughts make it."
- Marcus Aurelius

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