Keep leaning on the NIH "Help Desk" - maybe there is some other error
that you are not seeing (but they are).
D.

Diana Thompson Vincelli
Director of Grant Support
Office of Foundation, Corporate & Government Relations
G-14 Maryland Hall
University of Richmond, VA  23173
804.289.8005; fax 804.287.6491
xxxxxx@richmond.edu
http://oncampus.richmond.edu/academics/grants

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@HRINET.ORG] On
Behalf Of Jay Samelak
Sent: Tuesday, March 14, 2006 5:21 PM
To: xxxxxx@HRINET.ORG
Subject: [RESADM-L] NIH 'Credential Error'

Good Day All.
Please bear with me as I attempt to describe the issue.
We (our PI) keeps receiving a "Missing or Invalid eRA Commons User ID"
message from the NIH side of the application process (G.g AREA
Application). Has anyone else encountered the same problem?
We initially supplied a mixed case 'Credential' & were instructed to use

all upper case for the 'CREDENTIAL'. When that didn't correct the
problem,
a service ticket was generated after speaking with the Help Desk. A
follow
up message received indicated the error was resolved & to resubmit after

correcting the error. We did resubmit yet again & our PI received the
same
message.
Trouble is, we're not aware that an error exists.
Any suggestions?
With much appreciation,
- Jay Samelak

Jonathan A. (Jay) Samelak, MPA
Grants Coordinator
The Office of Sponsored Programs & Research
Bowling Green State University
106 University Hall
Bowling Green, OH 43403
PH: (419) 372-2481
FAX: (419) 372-0304

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 subscription information and a web-searchable archive, are available
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