OK, I'm going to chime in too.  I have been on hold for 70 minutes trying to
talk to a real person at "support at grants.gov".

Has anybody else had the following problem?  I submitted a grant application
today via grants.gov and it did not go through twice.  On the third try, I
got a confirmation.  Then I got four emails stating that two applications
were received and validated.  For the application for which I received a
confirmation,  I got a receipt email but then a rejection - stating that the
file contained a virus.  The only application that actually was confirmed by
grants.gov as submitted was rejected.

I'm trying to figure out if the other two applications are complete -- and if
so, how do I delete one of them?

Over a week ago we had a similar problem where an application showed up as
two different applications with different tracking numbers.  I called twice
and left two voicemail messages and emailed grants.gov to try to determine
what was going on.  I have yet to hear from anyone there.  They are still
showing up as separate submissions on grants.gov.

How do you folks ever manage to get a real person to talk to you at
grants.gov?  A better grants.gov response team might help, especially when
we're facing a deadline.

Thanks.

Carole

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