I had a similar problem and it took almost 3 weeks to finally talk to
the right person!!  Once I did, the process was smooth and quick.
Getting to that point however was terribly frustrating.  Fortunately we
had other personnel in the office who could submit the proposal.

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
John D. Sites, Jr., CRA
Senior Contract Administrator

Utah State University
Sponsored Programs Office
1415 Old Main Hill, Rm. 64
Logan, UT 84322

Phone - 435-797-3799
Fax - 435-797-3543
Email - xxxxxx@usu.edu

________________________________

From: Research Administration List on behalf of Borchers, Julia
Sent: Fri 5/13/2005 2:41 PM
To: xxxxxx@HRINET.ORG
Subject: [RESADM-L] Grants.gov - UserName/Password

Just like to share my recent minor experience with Grants.gov.

We have done all the registration and are ready to submit our first
proposal whenever that should happen.  However we wanted to go into
Grants.gov to check some things....our AOR's password would not work.
After several attempts, the system informed me that I would need to
speak to the Help Desk at Grants. Gov.  Who informed us that they could
not "Help" us, that we would have to contact the Credential Provider to
obtain and if they could not help us then we would probably have to
re-register all over again.

Fortunately for us, the password worked the next day and we did not have
to pursue the issue further.

It is apparent to me that if a system cannot do a simple task....like
provide a "Password Reset" button OR "Forgot My Password"
feature....that there are serious problems.

 Obviously, we are hoping for the best on our first submission, but
prepared for problems.

Juli G. Borchers
Grant & Contract Specialist
Marshall University Research Corporation
Phone: (304) 696-2468
Fax: (304) 697-3885

"What you do in life, echoes in eternity"

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======================================================================
 Instructions on how to use the RESADM-L Mailing List, including
 subscription information and a web-searchable archive, are available
 via our web site at http://www.hrinet.org (click on "Listserv Lists")
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