We had the same problem with receiving error messages about credentials
and authorization, and the grants.gov help desk told us the same
thing--to open the file from Explorer. Our IT Manager (Robbie Lee)
advised us to change two of our PureEdge Preferences, which might make
our submittals next time go more smoothly. We changed the Network Access
to "Online with Backup (to desktop)," and we changed the Locate Browser
from "Default" to "Explorer."

The help desk also told us to type in our password very slowly, in case
the grants.gov password system could not keep up with us typing in the
password quickly.

Laurie

Francis, Richard A. wrote:

>Hi all,
>
>We had a very similar problem in which the error message was about
>credentials and authorization, but the real FIX was to close all
>windows, open the file from Internet Explorer and submit that way.  It
>was a tense hour, but we made the deadline. And yes, we THOUGHT we had
>everything lined up in advance...
>
>Rick
>
>Richard Francis
>Director, Research Information Systems
>Office of Research
>University of Toledo
>
>419-530-6193
>
>xxxxxx@utoledo.edu
>www.research.utoledo.edu
>
>
>
>-----Original Message-----
>From: Research Administration List [mailto:xxxxxx@HRINET.ORG] On
>Behalf Of Audree Hughes
>Sent: Thursday, May 12, 2005 5:03 PM
>To: xxxxxx@HRINET.ORG
>Subject: Re: [RESADM-L] grants.gov/USDepartment of Education
>
>
>The past couple of times we've tried to submit to Grants.gov we
>encountered problems.  On one occasion, the system would not let us open
>the Grants.gov file into which had already uploaded all the parts of our
>proposal. We called the Help Desk, but she didn't know how to help us.
>So we started from scratch and created another Grants.gov file and
>uploaded everything into that one.  Then after we hit the Submit button,
>it wouldn't let us sign back on to authorize the submission.  It kept
>saying that our credentials were incorrect.  We called the Help Desk
>again and got someone who did know what they were doing, he told us that
>our credentials were fine, and he told us to go through Internet
>Explorer and that did let us complete the submission.
>
>On the second occasion, it let us get all the way to hitting the Submit
>button and then once again said that our credentials were incorrect.
>After being on hold for the Help Desk for 14 minutes, our credentials
>once again confirmed, we went through Internet Explorer again, and it
>worked.  The person at the Help Desk apologized for the delay stating
>that "we've had so many problem calls today, that it just took a while
>to get to your call."
>
>Now, whenever one of our faculty tells us "this has to be submitted
>through Grants.gov" we let them know what problems we've had and
>strongly encourage early submission so we have time for the Grants.gov
>system to crash and still get our proposals in.
>
>If the plan is for most agencies to start using this system, then they
>should not make it mandatory until have it in working order.  At least a
>paper submission is something you can count on to work every time!!
>
>~~~~~~~~~~~~~~~~~~~~~~~~~
>Audree S. Hughes, Sr. Administrator
>Pre-Award Services, ODU Research Foundation
>(757) 683-4293 ext. 604, fax (757) 683-5290
>email:  xxxxxx@odu.edu
>~~~~~~~~~~~~~~~~~~~~~~~~~
>
>
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> subscription information and a web-searchable archive, are available
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>
>
>

--
Laurie Chamness
Assistant Director
Office of Research and Sponsored Programs
Medical University of South Carolina
PO Box 250808
Charleston, SC  29425

Ph (843) 792-3832
Fax (843) 792-6447
E-Mail:  xxxxxx@musc.edu

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 Instructions on how to use the RESADM-L Mailing List, including
 subscription information and a web-searchable archive, are available
 via our web site at http://www.hrinet.org (click on "Listserv Lists")
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