Hi all,

We had a very similar problem in which the error message was about
credentials and authorization, but the real FIX was to close all
windows, open the file from Internet Explorer and submit that way.  It
was a tense hour, but we made the deadline. And yes, we THOUGHT we had
everything lined up in advance...

Rick

Richard Francis
Director, Research Information Systems
Office of Research
University of Toledo

419-530-6193

xxxxxx@utoledo.edu
www.research.utoledo.edu

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@HRINET.ORG] On
Behalf Of Audree Hughes
Sent: Thursday, May 12, 2005 5:03 PM
To: xxxxxx@HRINET.ORG
Subject: Re: [RESADM-L] grants.gov/USDepartment of Education

The past couple of times we've tried to submit to Grants.gov we
encountered problems.  On one occasion, the system would not let us open
the Grants.gov file into which had already uploaded all the parts of our
proposal. We called the Help Desk, but she didn't know how to help us.
So we started from scratch and created another Grants.gov file and
uploaded everything into that one.  Then after we hit the Submit button,
it wouldn't let us sign back on to authorize the submission.  It kept
saying that our credentials were incorrect.  We called the Help Desk
again and got someone who did know what they were doing, he told us that
our credentials were fine, and he told us to go through Internet
Explorer and that did let us complete the submission.

On the second occasion, it let us get all the way to hitting the Submit
button and then once again said that our credentials were incorrect.
After being on hold for the Help Desk for 14 minutes, our credentials
once again confirmed, we went through Internet Explorer again, and it
worked.  The person at the Help Desk apologized for the delay stating
that "we've had so many problem calls today, that it just took a while
to get to your call."

Now, whenever one of our faculty tells us "this has to be submitted
through Grants.gov" we let them know what problems we've had and
strongly encourage early submission so we have time for the Grants.gov
system to crash and still get our proposals in.

If the plan is for most agencies to start using this system, then they
should not make it mandatory until have it in working order.  At least a
paper submission is something you can count on to work every time!!

~~~~~~~~~~~~~~~~~~~~~~~~~
Audree S. Hughes, Sr. Administrator
Pre-Award Services, ODU Research Foundation
(757) 683-4293 ext. 604, fax (757) 683-5290
email:  xxxxxx@odu.edu
~~~~~~~~~~~~~~~~~~~~~~~~~

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