Pat,

Before you can design a survey, you have to know exactly what questions
you want answers to. We're talking about writing measurable objectives.
It's pretty unlikely that someone else's survey will meet your needs.
Unless you or your staff have training in survey design and evaluation,
I suggest you turn this over to a unit on your campus that does. You're
also going to run into huge bias problems if you design and evaluate
your own survey. It's worth the price you'll pay to have this done
right.

-Marcia

Marcia Landen
Director, Awards Coordination
Sponsored Research Services
Indiana University
Bryan Hall, Room 108
107 S. Indiana Ave.
Bloomington, IN 47405-7000
812/855-0899 (voice)
812/855-9943 (fax)
xxxxxx@indiana.edu

> -----Original Message-----
> From: Patricia Buennemeyer [mailto:xxxxxx@JMU.EDU]
> Sent: Wednesday, September 11, 2002 5:30 PM
> To: xxxxxx@HRINET.ORG
> Subject: [RESADM-L] Customer Survey Instrument
>
> Good Afternoon,
>
> We would like to be enlightened regarding our on-campus customer
services.
> To design the customer survey instrument, I was wondering if someone
on
> the
> listserve might be willing to share their survey instrument.
>
> Thank you for considering my request.
> --
> Patricia D. Buennemeyer, CRA
> Sponsored Programs
> James Madison University
> Harrisonburg, VA 22807
> Telephone (540) 568-6872
> FAX No. (540) 568-6240
> e-mail: xxxxxx@jmu.edu
>
>
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