We are talking to the NSF Help Desk now and there is a known issue with the system on their end. The verification emails are not going out but they are working on it.
Rebecca Sandell, MBA
Award and Budget Officer
NDSU Sponsored Programs
701-231-8898
Schedule a meeting: https://calendly.com/rebecca-sandell
From: Wolff, Kris - kris.wolff at http://mssm.edu (via resadm-l list) <xxxxxx@lists.healthresearch.org>
Sent: Monday, October 28, 2024 10:25 AM
To: xxxxxx@lists.healthresearch.org
Subject: Re: [RESADM-L] security key for
research.gov?
Just tried to call the help desk and I'm 47th in line...
-------
Kris Wolff MSL, MA, CRA
Grants Manager, Department of Neurology
Icahn School of Medicine at Mount Sinai
Annenberg 14-22, Box 1137
Ph: 212-241-0728
Notary Public, New York County
Next Out of Office:
From:
xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org> on behalf of
Bernet, Bradley Jay <xxxxxx@ku.edu>
Sent: Monday, October 28, 2024 11:17 AM
To: xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org>
Subject: RE: [RESADM-L] security key for
research.gov?
USE CAUTION: External Message. |
We’ve experienced the same problem with verification emails. Every option that we’ve tried has resulted in the need for verification emails, none of which have arrived yet. (the first attempt was 4 hours ago)
Our authorized representative account could be accessed using a security key via an existing Login.gov account, but all other users have been required to receive verification emails. Monday…
Thanks,
Brad
Brad Bernet
Associate Director, Pre-Award Services
KU Research
The University of Kansas
Phone: (785) 864-7465
From:
xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org>
On Behalf Of Todd Travis
Sent: Monday, October 28, 2024 10:08 AM
To: xxxxxx@lists.healthresearch.org
Subject: RE: [RESADM-L] security key for research.gov?
In my office, the email address to our primary addresses are not coming through at all… Everything that we try seems to require the initial email verification to our primary email address and those emails are not coming through. I finally received one of them about 30 minutes ago and of course, by the time I received it the link had expired.
-
Thanks, Todd.
Todd Travis
Research Administration Advisor II / Preaward Team Lead
Clarkson University
315-268-4335
From:
xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org>
On Behalf Of Erica Kennedy
Sent: Monday, October 28, 2024 11:01 AM
To: xxxxxx@lists.healthresearch.org
Subject: RE: [RESADM-L] security key for research.gov?
Everyone in my office seems to have different options. My NSF credentials with an email to my address was not successful. I was able to use the Login.gov option and select the face unlock method. However, no one else in my office has this face unlock option. We are going to be using passkeys.
Erica Kennedy, MBA, CRA
Associate Vice President for Research
The University of Southern Mississippi
Ph: 601-266-4123
From:
xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org>
On Behalf Of Vicki Krell
Sent: Monday, October 28, 2024 9:51 AM
To: xxxxxx@lists.healthresearch.org
Subject: RE: [RESADM-L] security key for research.gov?
CAUTION: This email originated from outside of USM. Please BE CAUTIOUS before clicking links or opening attachments unless you recognize and/or trust the sender. |
I was curious when I attempted to log in this morning about what kind of info or prompts I would get, and I didn’t get any kind of option or link to set up a face or touch unlock method – my only options were to insert a passkey or government ID.
After attempting to log in using all 3 methods offered, the only one that worked was using my organizational credentials, so that will be my path moving forward. 😊
Reduction of administrative burden? I think not…
Vicki Krell, CRA
Pronouns: she, her, hers
Assistant Director, Research Advancement
The College of Liberal Arts and Sciences
Arizona State University
T. 480.965.2171|F. 480-965-1093
The best/fastest way to reach me is via email
From:
xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org>
On Behalf Of Jessica Grady
Sent: Wednesday, October 23, 2024 8:38 AM
To: xxxxxx@lists.healthresearch.org
Subject: RE: [RESADM-L] security key for research.gov?
I was just able to successfully log in to Research.gov via Login.gov using the below, as well. I will note, when setting up the “face or touch unlock” method and generating a passkey, I had to do it in Chrome, since I kept getting an error when trying to do it in Firefox. Once it was set up, however, I could use Firefox to log in to Research.gov using the “face or touch unlock” method.
Mx. Jessica Grady (She/they) |
Senior Contract & Grant Administrator for SERC |
Office of Sponsored Programs |
O: 201.216.8587 | E: xxxxxx@research.stevens.edu |
Inspired by Humanity, Powered by Technology® |
From:
xxxxxx@lists.healthresearch.org <xxxxxx@lists.healthresearch.org>
On Behalf Of Wood, Roger
Sent: Tuesday, October 22, 2024 4:35 PM
To: xxxxxx@lists.healthresearch.org
Subject: Re: [RESADM-L] security key for research.gov?
You can login to Login.gov and update your account by adding a ‘face or touch unlock’ method or a security key. After adding my ‘face or touch unlock’ method, a passkey was saved to my computer and then I was able to login to Research.gov via the Login.gov link.
Roger
OFFICE +1 518.713.4250 |
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