Hi,

 

We have been trying to update the registration for our institution for weeks now with no luck!  We are unable to receive the one-time-passcode that is emailed from the site and we need this code in order to confirm the registration.

 

The helpdesk has not been successful in helping us and seems to indicate that this is an ongoing problem but has not provided a solution.

 

Has anyone else had this issue?  Any guidance you can provide would be appreciated.

 

Thank you!

 

Margaret Burwell

Associate Director

Preaward Grants

Office of Research Administration

Thomas Jefferson University

xxxxxx@Jefferson.edu

(215) 503-3735 phone

(215) 503-2365 fax

Please provide feedback on ORA here

TJU_012020

 

 



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