NIH sent this notice yesterday.  Have not seen a follow-up resolution email so the problem still exists.

 

eRA Alert: Technical Issue with RPPR Submissions in eRA Commons  

Monday, November 16, 2020 

  

A technical issue is affecting the submission of the Research Performance Progress Report (RPPR) in eRA Commons.  

 

We are actively working to identify the problem and will provide more information when it is available. 

 

We are sorry for the inconvenience. 

 

If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.

 

electronic Research Administration (eRA)

NIH Office of Extramural Research

 

Questions? Please contact the eRA Service Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469.  The eRA Service Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET

 

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We had trouble with one last week – a T32 institutional training grant that wasn’t properly populating the trainee diversity table that it self-generated. Took us 3 working days before it cleared after ‘escalating’ the issue with the help desk.  I ended up in a Webex zoom meeting showing the error that was generating with one of their people and she told me that they have been absolutely overwhelmed with issues in November so far.

 

 

Susan Cao

Project Specialist – Large Grant Development Office

CAHNRS Office of Research

Washington State University

Pullman, WA  99164-6240

 

Phone: 509-335-6881

Email: xxxxxx@wsu.edu

Physical Location: Working remotely due to Covid

 

 

 

 

Good afternoon,

I am having the same problem.  I issued a ticket with the help desk yesterday, but have received no response thus far.

Best,

Teri

 

 

 

 

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