Among the systems we're considering for electronic research administration GAMS/ERA Software Systems and RAMS/Grantera. We are interested in feedback from actual users. Will you please take a few minutes to answer some questions if you've had any experience with these systems? Feel free to reply privately since these vendors belong to this listserv.

Which have you used, and if so, how long have you used it? If no longer using it, why not?

Which module(s) do you use?

Did you debut the whole system at once, or in phases? Timeline used?

Are faculty using it? Or dept administrative assistants? Both? Just your office?

Maintenance: do you have a staff member dedicated to maintaining the system -- someone from campus info technology you call -- vendor support -- or is the system user-friendly enough that no ongoing maintenance is required?

Implementation: pluses or minuses you either expected or were unexpected? Things we should be mindful of that we might not have thought of yet?

Training: do you do workshops? Have online tutorial? Online documentation? Other?

Finally, how would you complete the statement: The biggest surprise about GAMS or RAMS was _______

Anything else you'd like to add?

Thank you for your input. It'll be very helpful as we move forward on this project.
Terri

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