Re: Grants.gov problems, was Adobe Acrobat 9 Runtime error Solved (at least for now) JCU Director of Sponsored Research 09 Apr 2009 10:34 EST

I liked Leesa's list of things to try, particularly the fourth one on the
list.

Cathy

_____

From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of
Brown, Leesa
Sent: Wednesday, March 11, 2009 4:35 PM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov problems

I actually got through to g.g in less than 15 minutes.  They told me to do
the following:

.     Delete cookies, temporary files, etc. (which I had already done before
I called)

.     Lower my security settings to medium or less

.     Turn off my pop up blocker

.     Run outside and do the chicken dance

.     Reboot my computer

.     Try to resubmit

It went right through and I have received the first receipt e-mail.  So far,
so good.  I also didn't open anything after I rebooted my computer.  It
didn't help that I am using a new computer and spent the past 2 days
reloading the correct Adobe reader and having my computer crash every time I
used Adobe.  My IT department now thinks I am a nutcase but as long as it
works ..

Leesa Brown
Sponsored Research Officer
Seattle University

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of
Mary-Ellen Fortini
Sent: Thursday, April 09, 2009 11:14 AM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov problems, was Adobe Acrobat 9 Runtime
error Solved (at least for now)

For your presentation of the myths, I think you should also include the
superstitious behaviors we have all engaged in to try to "solve" the
problems.  It could be a show and tell - Tibetan bells, submitting while
standing on one's head, etc.  It could be quite humorous while still
making the point.

Mary-Ellen Fortini, PhD
Development Specialist III
Public Health Institute
555 12th Street, 10th Floor
Oakland, CA  94607-4046

direct tel:  510.285.5693
main tel:   510.285.5500
fax: 510.285.5501
xxxxxx@phi.org

"We're changing the way people think about health..."
P Please consider the environment before printing this email

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On
Behalf Of Robert R Beattie 1
Sent: Wednesday, April 08, 2009 7:01 PM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] Grants.gov problems, was Adobe Acrobat 9 Runtime
error Solved (at least for now)

Steve  discovered the "secret"  of Grants.gov submission  problems.
Most
errors are just random.  Try  one time, and fail.  Try another time and
succeed.  Call the help  desk and  get  told a myth.  Monday we got  the
Myth that you had to use just one version of Adobe for downloading,
filling
in and submitting.  Today one of our staff got the Myth that you can use
only Internet Explorer.  Earlier on the listserv I read the Myth that
you
cannot use Adobe 9 for some applications.

I am afraid that  OMB  and agencies think the problems with Grants.gov
are
just server related -- add more servers -- The Big Burst and problems
will
be solved.

Instead, the biggest problem is in the programming.  There are too many
false errors.   Too many cryptic error messages that lead us to call and
jam up the help desk, while they take our names and phone numbers and
DUNS
numbers and then give us a myth.  We often think the help we get works
because we close all of our programs  and restart our browsers and
download
a new version of Adobe, or re-do the application and resubmit and it
goes
in.  It would have probably gone in anyway, even with out all that extra
work.  It's  mostly just random.

We are submitting the same application multiple times thus clogging the
band width and making it _seem_ as though there needs to be more, new
servers.  We did not have this problem with PureEdge (but lots of others
with the forms themselves).  Thus the new problems came with Adobe, and
it
must be, sad to say, with the company  that installed the Adobe based
system.

This concept is reinforced in our minds when we consider that the Adobe
system was supposed to be live in April of 2006, but did not come up
until
November, 2008.  Almost none of the 20 some forms management issues that
have been brought up are yet addressed.  For example, we still cannot
print
the whole application, and worse, now, only one budget year gets
printed.

Anyway, being in "Help Desk Hold Land" so long this week has given me
too
much time to think about all of this.  I keep thinking that if OMB wants
to
fix things, instead of going back in time to the bad old days of "every
agency goes it own way"  why don't they ever ask us users what we want.
I
have heard that the current Administration considers Grants.gov to be a
Bush initiative, and thus needs to be changed.  They are so shortsighted
that they do not realize it is an initiative of the Grants Submitting
Community.  We have been seeking this since the Clinton administration,
if
not earlier -- remember the Federal Commons that we all wanted?

Anyway, please do not get down on the idea of One Form, One Portal, and
One
System.  Do we want to go back to paper submissions, or even emailing
them
to agencies.  Do we want Education's eGrants, the NIJ system, INSPIRES,
FedConnet or its evil twin IIPS, or even FastLane unless it lets us keep
our data.  It is true that we are going through a bad time with the
current
version of programming with Grants.gov.  I hope we can just throw out
the
bath water, and get a fresh tub.

Bob
Robert Beattie
University of Michigan
734 936-1283
By the way, if any of you have heard any Myths from the help desk,
please
pass them along to me, directly, xxxxxx@umich.edu   I was thinking of
doing a poster session at the FDP of these.

On Wed, 8 Apr 2009 15:14:42 -0700, "Hunter, Steve :LPH SUP-LRS"
<xxxxxx@LHS.ORG> wrote:
> Thank you to everyone who responded to my plea for help.  Acrobat Pro
9
> still has some compatibility issues apparently.  However, I took the
same
> completed formset to my laptop, and using Reader 9.0 -- that's the
Reader
> 9.0 not Acrobat Pro 9.0 --  had NO problem submitting and getting
> confirmed.
>
> This listserv is great!  It's wonderful to be able to tap such a
source
of
> expertise!  I had lots of prompt responses to my post -- even after
5pm
> Eastern.
>
> Regards,
> Steve
>
>
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