Re: HELP - Adobe submission problems Dianne Sheridan 12 Jun 2008 09:25 EST

Definitely a server issue, at least yesterday. I spent 7 hours trying to
submit, 50 minutes on hold for g.g to be told there is a server issue
and to call my agency. The BJA is aware there was a problem and has not
indicated how they will handle it, only that they will contact me
regarding their decision. I just hope it doesn't go something like: you
know that we are not responsible for technical difficulties and you
could have submitted earlier.
Dianne

Dianne Sheridan
Interim Coordinator Sponsored Research & Grants
Southern Utah University
351 W. University Blvd  AD 304C
Cedar City, UT 84720

Ph 435 865 8175
Fax 435 586 5475
xxxxxx@suu.edu

>>> Jennifer Donais <xxxxxx@RESEARCH.UMASS.EDU> 6/12/2008 6:33 AM
>>>
We had this problem yesterday!  Must be a server issue.

Sharon Smith wrote:

> We had the same problem on Monday.  We tried repeatedly and finally
we
> received a email confirmation with tracking # that the application
was
> received successfully.  However, the window continued to say
> “process..”.  The next day we received a message that the
application
> was received 3 times.  Someone on the listserv said that at the
bottom
> or side of the page that says “processing..”  there is a small
icon
> that you can click that will display the confirmation page.
>
> GOOD LUCK!
>
>
>
>
>
> Sharon D. Smith, M.S.
>
> Research Development Specialist
>
> MTSU Office of Research and Sponsored Programs
>
> P.O. Box 124
>
> Murfressboro, TN  37132
>
> Phone: (615) 898-5894
>
> Fax: (615) 494-7846
>
> Email: xxxxxx@mtsu.edu <mailto:xxxxxx@mtsu.edu>
>
>
>
> From: Research Administration List [mailto:xxxxxx@hrinet.org] On
> Behalf Of Kellie Dyslin
> Sent: Wednesday, June 11, 2008 3:41 PM
> To: xxxxxx@hrinet.org
> Subject: Re: [RESADM-L] HELP - Adobe submission problems
>
>
>
> All,
>
> We're submitting our first Adobe package here at NIU, for the HUD
> Early Doctoral Research Grant Program. I upgraded to Adobe Pro 8,
made
> sure only Reader 8.1.2 was installed, and only opened the package in

> Reader 8.1.2. I've tried submitting 3 times now (maybe four, I'm
> losing count along with my mind), and am having the same problem
> Beverly had below. I called G.G. support, and after waiting 10+
> minutes, the rep told me to "keep trying, they are very busy today."
I
> tried Beverly's method, and got an error message that I tried opening

> the package with a non-supported version of Adobe.
>
>
>
> This grant must be submitted and validated by tomorrow by midnight,
so
> I am VERY nervous on behalf of the PI. Any suggestions?
>
>
>
> >>> "Robertson, Beverly" <xxxxxx@KENT.EDU> 3/12/2008 3:08 PM >>>
>
> All –
>
> Being an ‘ask forgiveness, not permission’ kinda gal, I went
ahead and
> submitted my application after posting my questions. I had a few
days’
> grace period anyway before the deadline, and I wanted to see what
> would happen.
>
> Here’s what happened:
>
> Upon signing and submitting the application a message appeared at the

> top of the package to the effect that it was processing, and to wait

> for a confirmation. Nothing else happened after that. No
confirmation,
> no errors, nothing. I closed the package after about 40 minutes and
> tried again with the same result. I called grants.gov and after some

> basic checking of software, settings, etc., was advised to move the
> application package to the desktop, open Internet Explorer in
> ‘reduced’ mode (not minimized, but a smaller window so the
desktop was
> visible), then ‘drag & drop’ the application package into IE. The
g.g
> support person indicated this can speed up the submission if the
> system is slow (who knew?). The first attempt with this strategy
> resulted in a ‘failed submission –try again later’ response.
Upon my
> g.g tech person’s advice I rebooted, did the drag & drop procedure

> again, and voila – successful submission followed by a successful
> validation.
>
> The morals to this story are:
>
>     * Apparently it makes no difference what version of Adobe it
says
>       the application package is when you download it, as long as
you
>       consistently open and work in it with the correct version of
>       Reader.
>     * Be careful even when opening Reader – it may open
Professional
>       as a default if you’ve had Professional open prior. I’ve
learned
>       to open, verify it’s the correct version and if not, close
and
>       try again. That usually works. I’ve also learned to ask our
IT
>       staff to upgrade our Professional to 8.
>     * When in doubt, drag and drop (which I’ll probably remember
as
>       ‘drop and roll’ the next time I submit an Adobe package).
>
>
>
> Thanks again!
>
>
>
> Beverly Robertson
>
> Sponsored Programs Administrator
>
> Research & Graduate Studies
>
> 330-672-0711 / 330-672-7991 fax
>
> 134 Cartwright Hall (Auditorium)
>
> Kent State University
>
> Kent, OH 44242-0001
>
>
------------------------------------------------------------------------
>
> From: Robertson, Beverly
> Sent: Wednesday, March 12, 2008 11:29 AM
> To: 'xxxxxx@hrinet.org'
> Subject: Two Adobe g.g questions
>
>
>
> Folks –
>
> I’m sure these have both been addressed on the listserv but I just

> can’t ferret them out in the archives.
>
> My first question is:
>
>     * when I download an Adobe application from grants.gov and save
it
>       to my PC, then right-click on it, it says it’s a 7.0 version
>       document. Is there something I need to do in IE to have it
>       download as an 8.1.2 version? We do have 7.0.9 Professional
and
>       8.1.2 Reader, and I’ve followed the previously-posted advice
to
>       make 8.1.2 my default. I don’t see where I can change the
>       version default in Internet Explorer though. Please advise.
>
> My second question is:
>
>     * Also, I thought I read something on the listserv recently
about
>       printing all attachments to a Reader file as a group(?).
>
>
>
> Thanks a million!
>
> Bev R.
>
>
>
> Beverly Robertson
>
> Sponsored Programs Administrator
>
> Research & Graduate Studies
>
> 330-672-0711 / 330-672-7991 fax
>
> 134 Cartwright Hall (Auditorium)
>
> Kent State University
>
> Kent, OH 44242-0001
>
>
>
>
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--
Jennifer Donais, CRA
Associate Director
Office of Grant & Contract Administration
Research Administration Building
70 Butterfield Terrace
University of Massachusetts
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(413) 545-5888	FAX (413) 577-1595
http:://www.umass.edu/research/ogca

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