Re: NIH eRA Commons not loading Laurie Henry 16 Nov 2006 16:34 EST

In the past we have had similar problems with esnap submissions. When we
were unsuccessful with getting the problem resolved by submitting a support
request, we contacted the Division of Extramural Activities Support, OER NIH
directly at (301)594-6584 and received permission to fax the progress report
to them at (301)480-4776.

Laurie A. Henry, MBA
Director, Sponsored Projects Administration
Temple University
Office of the Vice President for Research
Health Sciences Center
3400 N Broad Street
Philadelphia, PA 19140
(215) 707-8388 Voice
(215) 707-8387 Fax
email:xxxxxx@temple.edu
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-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of
Lauren Oshana
Sent: Thursday, November 16, 2006 4:26 PM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] NIH eRA Commons not loading

 I've placed a number of support request (all still pending). eSNAP's are
going through, with confirmation emails being received, only to have them
show up (now in triplicate) in the Commons as "Overdue"!

Lauren G. Oshana
Associate Director
Research Services
University of Pennsylvania
P-221 Franklin Building
3451 Walnut Street
Philadelphia, PA 19104-6205
xxxxxx@pobox.upenn.edu
(215) 573-6710 (ph)
(215) 898-9708 (fx)
URL: http://www.upenn.edu/researchservices

-----Original Message-----
From: Research Administration List [mailto:xxxxxx@hrinet.org] On Behalf Of
Sandi Robins
Sent: Thursday, November 16, 2006 3:34 PM
To: xxxxxx@hrinet.org
Subject: Re: [RESADM-L] NIH eRA Commons not loading

We have been having numerous problems with eSNAP.  This has been
going on since early October.  I am told that there will be a new
release over the week end but that does not do much for the Nov. 15
eSNAP deadline.

>Is anyone having trouble getting to NIH eRA Commons?  I have tried several
>times this morning and cannot seem to get it to come up.  Other parts of
>the NIH site seem fine.
>Jean
>
>Jean M. Murphy
>Director of Pre-Award Services
>Wellesley Centers for Women
>http://www.wcwonline.org
>E-mail:  xxxxxx@wellesley.edu      Phone:  781-283-2508     Fax:
>781-283-2504
>
>Wellesley College, Cheever House, 106 Central Street, Wellesley, MA  02481
>
>
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--

***************************************
Sandi Robins, Assistant Dean
University of Wisconsin School of Medicine and Public Health
Extramural Support
4176 HSLC, 750 Highland Ave.
Madison, WI  53705
Phone:  608/263-5978
FAX:	608/262-6565

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